Shipping and Delivery
Shipping and Delivery
Free express shipping is available for orders over $200 AUD
$20 AUD flat rate shipping Australia wide.
All orders placed before 12pm (AEST) Monday through to Friday will be dispatched the same day.
We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, please check your spam folder for tracking details.
All Australian orders are sent via DHL Express.
DHL Express provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.
Please contact DHL support Australia directly to get information about your order once it has been dispatched, only contact Two Islands Customer Care if your order has been deemed lost by DHL or if you have received faulty or damaged products.
If you have more queries about shipping and deliveries please visit our FAQs page.
Refunds, exchanges or replacements are only issued if the product is faulty or the incorrect item was sent, in which case, Two Islands will issue a replacement, refund or exchange for orders placed within 30 days from the date of purchase.
If there is a problem with your order please get in touch with our Customer Care Team.
Discount codes are not valid in conjunction with sale items on twoislandsco.com.au.
Discount codes are only able to be used for one off purchases, not subscription orders.
Twoislandsco.com.au pricing is in Australian Dollars (AUD) and include GST (Goods and Services Tax).
Two Islands respects the use of your personal details and your privacy will be protected with confidence. Any personal information provided will be used for internal use only and will not be disclosed to any third party.